Life support during power outages

While distributer TasNetworks will always do their best to provide a reliable power supply, they are unable to guarantee supply of electricity 100% of the time. 

Both planned and unplanned outages happen, so it's important you're prepared. 

Unplanned outages 

If you experience an unplanned power outage, please call TasNetworks on 130 004. When your call is answered be sure to mention you are a life support customer. If a life is in danger, call 000. 

Planned outages 

If Aurora Energy needs to interrupt your power supply, we'll contact you at least 4 business days beforehand to let you know. If you need to reschedule please call us as soon as possible. 

If TasNetworks needs to interrupt your supply, they will also give you at least 4 business days notice. 

Prepare for a power outage 

There are things you can do to ensure your safety and minimise the effect an outage could have on your equipment during a planned interruption. This includes having a power outage action plan which should be discussed with your medical professional and could include going to another location for the duration of the outage. 

• Do not carry out private electrical work during the interruption.
• You must provide our authorised service agents with clear and safe access to your meter box at all times.
• Never interfere with a switchboard that has a warning tag or other lockout device on it. You may be putting yourself and your property at risk.
• We may need to enter your property in order to conduct safety testing on your switchboard if required.
• If you have solar panels it is a good idea to check that your solar system is back on, as not all solar inverters will switch back on automatically after an interruption to the power supply.
• Your Life Support Action Plan.
• Keep a torch and spare batteries handy.