Why is my aurora+ view limited?

This can happen if you move out, change energy plans, or move to another energy retailer. If you haven’t made any changes to your account, please give our team a call on 1300 132 003.

Do I lose access to aurora+ if I move out?

Not immediately. Both residential and business customers should still be able to access limited features like historical bills, usage data and in‑app payments for up to 60 days.

What can I access in aurora+ after I move out?

For 60 days after you leave aurora+, you can still:

• view and pay your final bill
• see any outstanding amounts on your home page
• access historical bills
• check recent usage

Some features won’t be available, including Predict a Bill, home page cards, and Power Hours offers.

What happens after 60 days?

After 60 days:

• you’ll no longer see usage insights, past bills or payment options
• easy sign up for your next premise

What if I still have another active aurora+ account?

If you have at least one active aurora+ account, you will:

• continue to see historical information for any inactive accounts for up to 3 years
• be able to tell which accounts are active or inactive in the account picker

Can I sign up to aurora+ in the future?

Yes. If once you move into your new property or if you decide return to Aurora Energy, the app will show any eligible accounts so you can easily sign back up through the in‑app process.