We're setting up your account 

Your account is now on our new account management system. You'll notice you don't have access to your app. Don't worry! It won't be for long and you will not lose power if your balance drops below $0.

While we're setting things up, here's what to expect:

  • As part of the move, you'll receive an SMS or email asking you to sign up and set your password for aurora+. Ignore these requests, they are sent to you via an automated system and can be deleted. 

    You don't need to sign up or reset your password. 

  • Your app will be unavailable for a few days and will look like this: 

 

aurora+ outage screen

 

More information 

Thank you very much for your patience. 

When your app is back up and running, you'll notice some changes to how you view your energy data. Find out more here

You can find out more about what the new account management system means for you below

Find out more