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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Meter exchange delays
Due to a global shortage of remotely read advanced meters, your advanced meter exchange has been delayed. We're working hard to ensure any delay is as minimal as possible.
I've signed up to aurora+ what happens now?
Because aurora+ requires an advanced meter, you won't have access to the app until your meter is exchanged. Once we have your advanced meter, we'll let you know and schedule your exchange as soon as possible.
If you've requested a tariff change, this will also happen when your meter is exchanged.
What next?
We're working hard to get your advanced meter on your wall as soon as possible. Once we have it, we'll contact you to schedule a date and time for your meter exchange.
Questions?
If you have any questions, please contact our team via our online enquiry form.