High Bill Checklist

Seasonal Changes
One of the biggest influences on energy bills in Tasmania is the weather. The average monthly energy consumption during winter is 51% higher. If you're comparing bills, make sure you take into account the season.

Lifestyle Changes
Housemates, guests, or a new baby can all have an impact on the amount of power you’re using.
Working from home means heaters, computers, TVs and other appliances are being used more often.

Appliances
Appliances like plug-in heaters, clothes dryers, fish tanks, computers and TVs are all common causes of high energy consumption. If you’re not using it, remember to unplug it. 

Monitor your electricity usage with aurora+
When you use aurora+ you can see your electricity usage and charges which gives you more control over your energy usage. 

You can check:
Do you use more electricity on heating & hot water or lights and power or are you using more in Peak times? Small usage habits can make a big difference to your energy bills. 

Other things to check
Check your concession discount has been added to your bill, that you paid the full amount last time, and if your billing period is longer than last time. Also make sure you're comparing apples with apples - summer bills are going to be less than winter bills.

Free Tariff Comparison
Aurora Energy offers all their customers a free tariff comparison check, so you can make sure you’re on the best tariff for your household energy usage. 
 

Talk to someone 
Fill out our online high bill form or you can call our team on 1300 132 003, Monday to Friday, 8am to 6pm.

Payment plans
If you need some extra time to pay your bill, we have both short and long-term payment plans available.

Extra Support
If you’re needing some extra support, our Your Energy Support (YES) program can help. Our YES team can help you take back control of your energy usage and get on top of your bills with tailored support, advice and payment options.