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Use our free online account management tools and forms to manage your account quickly and easily.

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Selected articles from this site

Have you thought about setting up a direct debit or would you like to pay an even amount every month (or even week) to avoid getting a quarterly bill?

There are a number of payment options to help you keep ahead and if the time comes and you need a little extra help, we're here for you too.

Payment options

Did you know there are several different ways to pay your Aurora Energy account? Find the best option for you here.
Need extra help paying your bill?

We understand that sometimes it's not easy to stay on top of your bills. From payment extensions to concessions and discounts, find out how we can help you here.
Understanding your bill

Ever wondered what the graphs mean on your bill or how much is a lot of kwh? We break it down for you.

Our commitment to the community

We are proud to be Tasmanian and are committed to ensuring as Tasmanians we all have a community to be proud of now and into the future.

We support a variety of sporting, community and not for profit organisations across the island.

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Windows
28 March 2019

Hello Easypay

Paying a big winter bill in one go is never fun.

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yes programme
29 March 2019

Why direct debit?

Have you ever wondered what it would be like to forget your bills ever existed?

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Lady on a swing
29 March 2021

Our top 5 tips for cutting your energy bill

Looking for tips to help save you some $ off your next bill?

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Frequently asked questions

How do I change the mailing address on my Aurora account?

You can update your mailing address with our 'update your details' form. Or residential customers can call us on 1300 132 003 to speak to one of our team.
Small business customers can call us on 1300 13 2045

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Can you get any concessions on your electricity account?

Yes. If you have an eligible concession card.

You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Centrelink or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)
· Tasmanian Concession Card (issued by Department of Premier and Cabinet)
· Community Detention Card

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What do I do if I can't pay my account on time?

If you are having trouble paying your bill we can help. Contact us or request a payment extension.

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What should I do if I think my meter reading is too high?

If you think the meter reading on your bill is too high, you may be able to check by reading your own meter.

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Can I pay my Aurora bill online?

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

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