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Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
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Account management tools
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Selected articles from this site
Have you thought about setting up a direct debit or would you like to pay an even amount every month (or even week) to avoid getting a quarterly bill?
There are a number of payment options to help you keep ahead and if the time comes and you need a little extra help, we're here for you too.
Payment options
Did you know there are several different ways to pay your Aurora Energy account? Find the best option for you here.
Need extra help paying your bill?
We understand that sometimes it's not easy to stay on top of your bills. From payment extensions to concessions and discounts, find out how we can help you here.
Understanding your bill
Ever wondered what the graphs mean on your bill or how much is a lot of kwh? We break it down for you.
Frequently asked questions
How do I change the mailing address on my Aurora account?
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You can update your mailing address with our 'update your details' form. Or residential customers can call us on 1300 132 003 to speak to one of our team.
Small business customers can call us on 1300 13 2045
Can you get any concessions on your electricity account?
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Yes. If you have an eligible concession card.
You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Services Australia or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)
What do I do if I can't pay my account on time?
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If you are having trouble paying your bill we can help. Contact us or request a payment extension.
What should I do if I think my meter reading is too high?
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If you think the meter reading on your bill is too high, you may be able to check by reading your own meter.
Can I pay my Aurora bill online?
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Yes. You can pay your bill with a VISA or MasterCard using our online payment system.