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Danielle joined the Aurora team in August 2012 in our Hobart Customer Service Centre. Since then she’s helped customers through our revenue protection, billing, retention, and YES teams.
In 2018 Danielle started in our product transition team which was created to help over 20,000 customer’s transition from the outdated Pay As You Go product to a new energy product.
Here’s what Danielle has to say about her journey with Aurora:
First and foremost, the people. You spend so much time at work, it’s awesome to have people that are like your second family.
It's also a really supportive environment, and there’s room to move and grow. There are a lot of opportunities to go to different departments or improve your skills.
I've done quite a few short and long courses in the last few years including a Cert II in Business and a Diploma in Leadership and Management.
Aurora is also really invested in helping us support our customers; as part of the hardship (YES) team, we were educated on how mental health might impact a customers ability to manage their account, and how we could best support those customers.
Every day is different. It's challenging, but it's also really worthwhile. Our main focus is helping our customers, it's what we come to work every day to do. We do everything from providing energy solutions and advice to helping people manage their accounts.
Working in our YES team, I’ve seen people go from struggling to manage their account to being in credit every quarter. It’s really a rewarding experience helping someone overcome that bill anxiety and be in control.