Loui's Van goes digital to help deliver service

Published on
29 July 2020

iPads and software are ingredients not previously used by their volunteers, but now they have been combined for the perfect recipe. 

Loui's Van, an after-hours mobile service that has been serving areas of greater Hobart since 1992, providing food as well as information and support to those in need, has gone digital.

Thanks to an Aurora Energy community grant, Lou's Van purchased the technology to make it easier for the 200-plus volunteer base to manage the service.

With a new team of volunteers delivering the service each night, the iPads and associated software will help them record stats, age brackets and any issues so they can collectively keep across all matters. They will also help them to coordinate and record everything necessary for COVID-19 restrictions. 

Loui's Van Coordinator, Simon Terhell, said the new tools will enable it to keep pace and thrive in an increasingly digital world.

“We are constantly looking at ways we can improve our Loui's Van service. The donation of iPads and software will enable us to monitor trends and the changing needs of the people that we assist,” Mr Terhell said.

“We have over 200 people that volunteer. Transitioning from a hard copy feedback/communication system to a digital system will increase efficiency and consistency of our service dramatically.”

Chief Product & Customer Officer, Andrew Crozier, said Aurora was pleased to be able to lend a helping hand to such a worthwhile cause.

“Loui’s Van provides an amazing service to those in the greater Hobart region who are in need, isolated or at risk,” Mr Crozier said.

“As a proud Tasmanian organisation we're excited to have been able to help provide them with the ability to improve their assets for digital activity, especially during these tough times.”

St Vincent de Paul Society operates Loui’s Van six nights a week. To become a volunteer call 6234 4244.

For more information on the grants, visit auroraenergy.com.au/about/community