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Grant joined Aurora Energy in 2013 and leads the Customer Solutions business unit. All traditional customer touchpoints are managed by Grant to ensure consistency in delivering high quality customer outcomes, whether it’s for electricity or gas. This includes responsibility for the key customer touchpoints of connections, billing, payments, market interactions, inbound and outbound contacts, large customer sales and account management, energy purchasing, collections and supporting vulnerable customers (via our Your Energy Support (YES) Program).
This business model enables the focus to be on the provision of a consistent application of customer service standards and keeps customers at the heart of everything we do.
Grant has over 15 years’ experience in the contestable energy market and holds qualifications at Masters level.